FAQ

Calaios is a marketplace for online tours, lectures & workshops in the fields of art, culture, nature and science. The online events are offered by the organisers on Calaios. Calaios sends the access link 24 hours before each event to the participants who have purchased a ticket on Calaios. The organisers are responsible for the implementation of the online events.

For those who decide at short notice, it is possible to book an event until shortly before it starts. Simply book your ticket and you will immediately receive your access link for the event. Click on it and take part.

Those who have booked for a longer period will receive the access link 24h before the event.

We offer you several payment options. You can pay by credit card (Mastercard or Visa), via Paypal and G-Pay or SEPA transfers via giropay.

If you have one of our value vouchers or gift vouchers, you can redeem it during the checkout process. You can find everything about the vouchers below.

Notwithstanding the legal right of withdrawal of 14 days, as a participant you have the possibility to cancel your booking up to 24 hours before the start of the event. You will find the link on your order. In this case you will be refunded the full amount. The transaction fees takes over Calaios. You will receive a voucher and can use it to book all events at Calaios. If you want the amount transferred to your account, let us know and we will transfer the money back to you without deductions.

As soon as an online event is sold out, you can join a waiting list. As soon as a ticket is available again, it is reserved for the first person on the waiting list and this person receives an e-mail notification with a voucher code with which the ticket can then be purchased within 24 hours. After 24h, this option expires and the next person on the waiting list is requested.

Organisers have the option of cancelling the online event one week in advance if fewer than 5 participants have booked the event. The participants will then be fully refunded the cost of the tickets. Calaios will pay the transaction fees. If there are more than five participants, the organiser is obliged to hold the online event.

Gift vouchers can be purchased at Calaios here can be purchased. You will receive the code immediately after placing your order. You can also receive the voucher as a card. Activate the option when ordering and we will send you the card within 2-4 days.

Gift vouchers have a monetary value and the code is therefore printed on the entered at the end of the order process during payment. The amount will be deducted from the total sum. With the remaining amount you can book again. If the remaining amount is too low, you can pay the remaining amount via the payment service providers.

In different campaigns, we at Calaios or the organisers:inside use voucher codes that display more products at the online events and have benefits for the customers. These vouchers have no monetary value. They are therefore used on Start of the ordering process before booking entered.

The events may not be recorded electronically by the participants. Organisers may record their events if they inform the participants of this in the description of the event. from point this out when purchasing a ticket.

All proceeds from the events of the campaign "The power of culture against war" will go to support art and cultural workers in Ukraine.