Frequently asked questions in a nutshell.
CALAIOS - MARKETPLACE FOR ONLINE EVENTS
Calaios is a marketplace for online tours, lectures & workshops in the fields of art, culture, nature and science. The online events are offered by the organisers on Calaios. Calaios sends the access link 24 hours before each event to the participants who have purchased a ticket on Calaios. The organisers are responsible for the implementation of the online events.
FREE CANCELLATION UP TO 24H BEFORE THE START OF THE EVENT
Notwithstanding the legal right of withdrawal of 14 days, you as a participant have the possibility to cancel your booking up to 24 hours before the start of the event. You will find the link on your order. You will be refunded the full amount. The transaction fees is paid by Calaios. You are free to choose whether we transfer the amount to your account or issue you a voucher.
2 EUR SERVICE FEE FOR BOOKINGS 24H BEFORE THE START OF THE EVENT
Booking tickets early gives the organisers planning security and at the same time secures a place at the event. If you need to cancel at short notice, this is possible up to 24 hours before the event. Within the 24 hours before the event, we charge an additional service fee of 2 EUR for the organisers. This rule only applies to series such as "Reading Time at Calaios" or "Take a Break with Calaios".
WAITING LIST FOR FULLY BOOKED EVENTS
As soon as an online event is sold out, you can register on a waiting list. As soon as a ticket is available again, it is reserved for the first person on the waiting list and this person receives an e-mail notification with a voucher code with which the ticket can then be purchased within 24 hours. After 24h, this option expires and the next person on the waiting list is requested.
CANCELLATION OF THE ONLINE EVENT BY THE ORGANISERS
Organisers have the option of cancelling the online event one week in advance if fewer than 5 participants have booked the event. The participants will then be fully refunded the cost of the tickets. Calaios will pay the transaction fees. If there are more than five participants, the organiser is obliged to hold the online event.
BUY AND REDEEM GIFT VOUCHERS
Gift vouchers can be purchased at Calaios here can be purchased. You will receive the code immediately after placing your order. You can also receive the voucher as a card. Activate the option when ordering and we will send you the card within 2-4 days.
Gift vouchers have a monetary value and the code is therefore printed on the entered at the end of the order process during payment. The amount will be deducted from the total sum. With the remaining amount you can book again. If the remaining amount is too low, you can pay the remaining amount via the payment service providers.
REDEEM CAMPAIGN VOUCHERS
In different campaigns, we at Calaios or the organisers:inside use voucher codes that display more products at the online events and have benefits for the customers. These vouchers have no monetary value. They are therefore used on Start of the ordering process before booking entered.
RECORDING OF EVENTS
The events may not be recorded electronically by the participants. Organisers are allowed to record their events if they point this out to participants in the description of the event before they buy a ticket.
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