FAQ

Frequently asked questions in a nutshell.

CALAIOS - MARKETPLACE FOR ONLINE EVENTS

Calaios is a marketplace for online tours, lectures & workshops in the fields of art, culture, nature and science. The online events are offered by the organisers on Calaios. Calaios sends the access link 24 hours before each event to the participants who have purchased a ticket on Calaios. The organisers are responsible for the implementation of the online events.

FREE CANCELLATION UP TO 24H BEFORE THE START OF THE EVENT

Notwithstanding the legal right of withdrawal of 14 days, as a participant you have the possibility to cancel your booking up to 24 hours before the start of the event. You will find the link on your order. In this case you will be refunded the full amount. The transaction fees takes over Calaios. You will receive a voucher and can use it to book all events at Calaios. If you want the amount transferred to your account, let us know and we will transfer the money back to you without deductions.

WAITING LIST FOR FULLY BOOKED EVENTS

As soon as an online event is sold out, you can join a waiting list. As soon as a ticket is available again, it is reserved for the first person on the waiting list and this person receives an e-mail notification with a voucher code with which the ticket can then be purchased within 24 hours. After 24h, this option expires and the next person on the waiting list is requested.

CANCELLATION OF THE ONLINE EVENT BY THE ORGANISERS

Organisers have the option of cancelling the online event one week in advance if fewer than 5 participants have booked the event. The participants will then be fully refunded the cost of the tickets. Calaios will pay the transaction fees. If there are more than five participants, the organiser is obliged to hold the online event.

BUY AND REDEEM GIFT VOUCHERS

Gift vouchers can be purchased at Calaios here can be purchased. You will receive the code immediately after placing your order. You can also receive the voucher as a card. Activate the option when ordering and we will send you the card within 2-4 days.

Gift vouchers have a monetary value and the code is therefore printed on the entered at the end of the order process during payment. The amount will be deducted from the total sum. With the remaining amount you can book again. If the remaining amount is too low, you can pay the remaining amount via the payment service providers.

REDEEM CAMPAIGN VOUCHERS

In different campaigns, we at Calaios or the organisers:inside use voucher codes that display more products at the online events and have benefits for the customers. These vouchers have no monetary value. They are therefore used on Start of the ordering process before booking entered.

RECORDING OF EVENTS

The events may not be recorded electronically by the participants. Organisers may record their events if they inform the participants of this in the description of the event. from point this out when purchasing a ticket.

ACTION "THE POWER OF CULTURE AGAINST WAR"

All proceeds from the events of the campaign "The power of culture against war" will go to support art and cultural workers in Ukraine.

Next events on Calaios

  • LIVE - On the roofs of Cologne Cathedral - the secret life of the cathedral
    Wed, 13.07.
    16:30 – 17:45
    Welcome online and LIVE to a visit to the roof and roof spaces of Cologne Cathedral.
    read more...
  • There is always death - Death in art
    Tue, 2.08.
    19:00 – 20:00
    In art, death is a theme worthy of representation in various functions.
    read more...
  • Art & Kluntje - A digital art talk on the theme of "Forest
    Mon, 8.08.
    17:30 – 18:30
    A three-part series of talks on the current special exhibition at the Kunsthalle Emden (8.8./12.9./24.10)
    read more...

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